These Terms & Conditions ("Terms") govern access to and use of McNova Cloud, a school management platform operated by McNova Solutions Ltd ("McNova," "we," "us"), based in Antigua and Barbuda and built to serve schools across Antigua and Barbuda and the wider Caribbean region. By accessing our website, logging into McNova Cloud, or otherwise using our services (together, the "Services"), you agree to be bound by these Terms. If you do not agree, please do not use the Services.
McNova Cloud is used by schools and, through them, by school staff, students, and parents or guardians. Where a school has entered into a separate agreement with McNova governing its use of the Services, that agreement takes precedence over these Terms to the extent of any conflict.
Access to McNova Cloud is provided to schools that have engaged McNova, and to the individuals a school authorises to use it: administrators, teachers, other staff, students, and parents or guardians. A school is responsible for determining who within its community may hold an account and for the accuracy of the information it provides about those individuals.
If you are issued an account, you are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must notify your school or McNova promptly if you believe your credentials have been compromised or used without authorisation. Please keep the information associated with your account accurate and up to date. McNova reserves the right to suspend or terminate an account, without prior notice, where we reasonably believe it is being used in a manner that violates these Terms or puts the security of the platform or other users at risk.
Data entered into McNova Cloud by or about a school, including student, guardian, and staff records, belongs to that school. McNova acts as a service provider processing that data on the school's behalf, as described in our Privacy Notice. We do not claim ownership of school data, and we do not use it for purposes outside providing and improving the Services.
You agree not to use McNova Cloud to:
We may investigate and take appropriate action, including suspending access, where we reasonably believe these Terms have been violated.
McNova Cloud includes AI-assisted features, including an assistant named Nova and AI-assisted document scanning, powered by Anthropic's Claude AI models. These features are automated and can make mistakes; outputs should be reviewed by a qualified staff member before being relied upon for academic, administrative, or record-keeping decisions. Use of these features is subject to the same acceptable-use principles set out in these Terms.
We aim to keep McNova Cloud available and reliable, but we do not guarantee uninterrupted or error-free operation. Access may be temporarily suspended for maintenance, upgrades, or reasons outside our reasonable control. Where practical, we will try to limit the frequency and duration of any planned interruption and to give advance notice of significant planned maintenance.
The McNova Cloud platform, including its software, design, branding, and documentation, is the property of McNova Solutions Ltd and is protected by applicable intellectual property laws. These Terms do not grant you any ownership interest in the platform. You may use the Services only as intended for the administration of your school, and you may not copy, reverse-engineer, resell, or create derivative works from the platform without our prior written consent. School data you or your school upload remains the property of the school, as described in Section 4.
McNova Cloud relies on third-party providers to operate, for example cloud hosting, email and SMS delivery, image storage, and AI processing. These providers are described in our Privacy Notice. We select these providers carefully, but we are not responsible for outages or issues that originate outside our own systems.
The Services are provided on an "as is" and "as available" basis. While we take reasonable care in operating and maintaining the platform, we do not warrant that the Services will be uninterrupted, error-free, or fit for every particular purpose. Schools remain responsible for verifying the accuracy of academic records, report cards, and other outputs generated through the platform before relying on them for official purposes.
To the fullest extent permitted by law, McNova Solutions Ltd will not be liable for indirect, incidental, or consequential loss arising from use of the Services, including loss of data, revenue, or anticipated academic or administrative outcomes, except where that loss results from our own negligence or breach of a legal duty we cannot exclude. Nothing in these Terms limits liability that cannot lawfully be limited or excluded.
You agree to indemnify McNova Solutions Ltd against reasonable claims, losses, or costs arising from your breach of these Terms or your misuse of the Services, except to the extent that such claims, losses, or costs result from our own breach of these Terms or applicable law.
Students who are minors access McNova Cloud only through accounts provisioned by their school, with parental or guardian consent obtained by the school at registration, as described in our Privacy Notice. McNova does not permit a student to create their own account independent of their school.
A school's access to McNova Cloud may be suspended or ended in accordance with its agreement with McNova. Where no such agreement exists or applies, we may suspend or end access to the Services on reasonable notice, or immediately where we reasonably believe continued access would pose a security, legal, or safeguarding risk. On termination, we will handle school data as described in our Privacy Notice.
We may update McNova Cloud and these Terms from time to time, including as we extend the platform to more schools across the region. Where we make a material change to these Terms, we will update the date at the top of this page and, where appropriate, notify schools directly. Continued use of the Services after a change takes effect means you accept the updated Terms.
These Terms are governed by the laws of Antigua and Barbuda. Any dispute arising from these Terms or use of the Services will be subject to the exclusive jurisdiction of the courts of Antigua and Barbuda, without prejudice to any mandatory local law protections that may apply to a school located elsewhere in the region.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force. Our failure to act on a breach of these Terms does not waive our right to act on that or any other breach at a later time.
Questions about these Terms can be sent to [email protected].